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Shipping Schedule
All orders received Mon.-Wed. before 3:00pm Central time ship same day.
Any order placed after 3:00pm Central time on Wednesday through Sunday will be shipped the following Monday unless requested otherwise.
Thursday orders may be shipped DHL Overnight.
Friday orders may be shipped DHL Overnight with an additional $15.00 Saturday Delivery fee.
| DAYS |
 |
SHIPPING |
Monday - Wednesday
Orders before
3:00 PM Central
|
|
Ships Same Day |
Thursday
Orders before
3:00 PM Central
|
|
Ships Same Day
Overnight Friday Delivery |
Friday
Orders before
3:00 PM Central
|
|
Ships Same Day
Overnight Saturday Delivery |
| Saturday and Sunday |
|
Ships Monday |
Winter Shipping Requirements
If the low in you area is below 35°F, winter packaging is required on all cricket orders. ***WINTER SHIPPING OPTION MUST BE REQUESTED WHEN YOU PLACE YOUR ORDER*** to receive the live delivery guarantee. Please check your forecast to determine whether or not your shipment requires winter packaging. The cost for winter packaging is $2.00 for the first box and $1.00 for each additional box.
Shipping Services
PRIORITY MAIL:
Priority mail is a 2-day service to most locations.
DHL:
2nd Day and Overnight shipping are available through DHL.
DHL shipments to residential addresses will be charged $2.50 per bundle.
Orders marked for Saturday Delivery require an extra fee of $15.00.
DELTA AIR CARGO:
Bulk orders only. Call for details.
Shipping Tips
Cricket shippers will not fit in most mail receptacles, so be sure there is a suitable location away from direct sunlight for the mail carrier to leave your order.
If you have concerns about orders being left on your doorstep, consider having your shipment held at your local post office or DHL facility. Simply enter “HOLD AT POST OFFICE” or “HOLD AT DHL” in place of your shipping street address.
Live Delivery Guarantee
LIVE DELIVERY IS GUARANTEED. All claims must be made within 24 hours of delivery.
NOTE: Crickets hibernate at temperatures below 50 degrees. Allow 3 hours at room temp for crickets to become active before assessing any losses. Additionally, each box of crickets contains approximately a 20% over-count to compensate for expected losses during transit. Please refer to the care sheet for detailed info. |
