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Shipping Guidelines

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Shipping Schedule

All orders received Mon.-Wed. before 1:00pm Central time ship same day. Any order placed after 1:00pm Central time on Wednesday through Sunday will be shipped the following Monday unless requested otherwise. Thursday orders may be shipped FEDEX Overnight.  Friday orders may be shipped FEDEX Overnight with an additional $15.00 Saturday Delivery fee.  If you wish to have your order shipped using FEDEX, please call us at 1-800-748-8944.

Winter Shipping Procedure

If the low in your area is below 35 degrees F, winter packaging is required on all orders. ***THE HEAT PACK OPTION MUST BE SELECTED WHEN YOU PLACE YOUR ORDER*** to receive the live delivery guarantee. Please check your forecast to determine whether or not your shipment requires winter packaging.

Shipping Services

PRIORITY MAIL:  Priority mail is a 2-day service to most locations and is the default shipping method for online orders.

FEDEX:  2nd Day and Overnight shipping are available through Fedex.  Fedex shipments to residential addresses will be charged $2.50 per bundle. Orders marked for Saturday Delivery require an additional fee of $15.00.

COMMERCIAL AIRLINES: Bulk orders only. Call for details.

Shipping Tips

Cricket shippers will not fit in most mail receptacles, so be sure there is a suitable location away from direct sunlight for the mail carrier to leave your order.

If you have concerns about orders being left on your doorstep, consider having your shipment held at your local post office or mailing facility.  Simply enter “HOLD AT POST OFFICE” in place of your shipping street address.

Live Delivery Guarantee

LIVE DELIVERY IS GUARANTEED.  All claims must be made within 24 hours of delivery. Do not refuse or return your shipment. Refunds will not be given for returned packages.

NOTE:  Crickets hibernate at temperatures below 50 degrees. Allow 3 hours at room temp for crickets to become active before assessing any losses. Additionally, each box of crickets contains approximately a 20% over-count to compensate for expected losses during transit. Please refer to the care sheet for detailed info.